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Terms and Conditions for Exscenti.co.uk

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the exscenti.com website. 


 

General

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Exscenti UK does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. In accordance with UK legislation you must be at least 13 years of age to sign up for a exscenti.co.uk account.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

Any contract will be communicated in English.

Where we refer to 'best-selling' products on Exscenti.co.uk, it is based on the number of products sold online during the last 7 days. Where a product is labelled 'best selling', it means its sales have exceeded all others in the particular product list or search field it features in. A 'top rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on exscenti.co.uk. Our 'featured products' are those we have chosen to highlight and 'our favourite' products are our favourites out of those sold on exscenti.co.uk. 

We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Exscenti UK disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Exscenti UK shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. 

Certain hypertext links in this site may lead to other websites, which are not under the control of Exscenti UK. When you activate any of these you will leave the exscenti.co.uk website and Exscenti UK has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Exscenti UK

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Exscenti UK, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Exscenti UK reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Trademarks

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Exscenti UK for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

Copyright

All designs, text, graphics and their selection and arrangement on this website are the copyright of Exscenti UK or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Exscenti UK prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

Exscenti UK reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items.

 
Price information 

Exscenti.co.uk has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid.  However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate.



Payments

We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account when we despatch your purchase.


All orders are subject to validation checks and authorisation by the card issuer. We may submit your order to a third party fraud screening provider who securely review orders on behalf of exscenti.co.uk  to eliminate fraud and safeguard our customers transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses.

 

Returns

 

You can return unwanted items within 14* days for a refund or replacement. 

 

Please note that a refund can take up to 14 days to be processed back onto your card by your bank.

 

If you change your mind about an unused item you’ve bought in the last 14* days, simply return it in its original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered, an exchange or refund will be offered.

 

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

All returns are evaluated before being processed.

 

Contact us

 

Contact our Customer Care team by email - customercare@exscenti.co.uk or by mail -39 Manor Farm Green, LS103RL, Leeds

 

Personal information

 

For the purposes of applicable data protection laws, we are the "data controller". "Data controller" is a legal term used to describe the person or entity that controls the way your personal information is processed.

 

We protect personal information against loss or theft, unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal information, regardless of the format in which it is held.

Promotions

All offers are subject to availability.

Availability while stocks last.

Exscenti UK reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.

Offers are non-transferable.

Exscenti UK reserve the right to withdraw our offers without notice.

Free sample offer

One set of free samples per order. Order with a quantity greater than one will be processed and limited to one.

Newsletter Terms and Conditions

 

By subscribing to our newsletter you agree to receive emails from us. The aim of our newsletter service is to keep our customers and visitors updated about our products. The subscription to our newsletter service is not mandatory.

 

Limited Liability 

We reserve the sole right to either modify or discontinue the newsletter, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these terms of use. We reserve the sole right to unsubscribe users/ visitors from our newsletter service without notice. We will do so with any subscriber we deem registered with fake data. 

Opting Out

Upon registration, you will receive an email confirming your subscription. You have the right to remove yourself from the newsletter subscription list at any time. If at any time you wish to unsubscribe, please email us to request to be removed from the subscription list.

Free Samples Terms and Conditions

Exscenti UK is only able to send samples to addresses in the UK

Offer is limited to one sample per household.

Excenti UK reserved the rights to refuse sending free samples without stating any reason.

Free samples will be posted after a full account registration is completed.

It can take up to 10 days to receive free samples.